Our guests have multiple channels to contact us should they need to for assistance with a booking, to discuss their recent visit or for help with a general enquiry. We recently launched our new Help Centre on our website here which has answers to all of our frequently asked questions and more. By typing your question into the search bar, you will find pages which may be relevant to your question.
Looking to change your visit date for already-purchased tickets?
You may be able to do this yourself using our new Booking Portal! More information here.
We offer live chat (subject to availability) between 9am - 5pm.
When Live Chat is available, you will see a "Chat" button in the bottom corner of the screen when you are accessing our Help Centre.
Need Assistance – Send Us a Message
To contact the Customer Services team regarding a recent visit, please use the contact us form here